Responsible Gaming

At 1win, we prioritize responsible gaming as a core aspect of our client care policy. We are dedicated to addressing issues related to gambling addiction and are committed to safeguarding our players from excessive gambling. Ensuring that minors are excluded from gambling activities is a crucial part of our responsibility.

Our goal at 1win is to provide a comfortable and enjoyable experience for our users in India and beyond. While gambling can be an exciting hobby, it’s essential to recognize that it may become problematic for some individuals.

We fully support the internationally recognized principles of responsible gaming and strive to offer a secure and enjoyable environment, helping our clients maintain control over their gaming activities.

Maintaining Control

Gambling at 1win should be viewed as a form of entertainment, a way to enjoy time spent watching your favorite team or connecting with other bettors. However, it is important to exercise caution and remain mindful of your actions.

Every participant should remember:

• Gambling is a form of leisure, not a means to earn money, so it is vital to maintain common sense.
• Avoid chasing losses; there will always be future opportunities to win.
• Only gamble with money that you can afford to lose, setting limits on your spending.
• Be aware of both the time and money you invest in gambling.

Preventing Gambling Addiction

While most people view gambling as a fun pastime, a small number may struggle with gambling addiction. Research indicates that only a small fraction of adults face this issue, but we take it seriously at 1 win and advise our users to keep the following in mind:

• Gambling is based on chance; there are no guarantees or systems that ensure winning.
• Your desire to gamble should come from personal choice.
• Gambling should remain a form of amusement, not a solution to financial problems or a way to quickly acquire wealth.
• Monitor the amount of money you spend on gambling.
• Always understand the rules of the games you play.

Distinguishing between a healthy interest in gambling and a potential addiction can be challenging. However, certain signs may indicate problematic behavior. Consider the following questions: If you answer ‘yes’ to at least five of these, you might be experiencing gambling addiction:

1. Are you deeply involved in gambling?
2. Is the amount of your bets steadily increasing?
3. Do you find yourself borrowing money to gamble?
4. Do you often gamble longer than planned?
5. Do frequent visits to betting venues negatively affect your reputation?
6. Do you feel irritation or frustration when unable to gamble?
7. Is gambling a means for you to escape from personal issues?
8. Do you frequently try to recover losses?
9. Have you tried to control your betting or time spent gambling without success?
10. Do you keep your gambling activities secret from family or friends?

Tips for Managing Gambling

• Set a specific time limit for your gambling activities at 1 win.
• Decide on a maximum amount you’re willing to lose and stick to it.
• Never borrow money to fund your gambling.
• Explore new hobbies and combine them with your gambling activities.
• Avoid gambling when you’re feeling down or upset.

Self-Exclusion

If you wish to close your 1win account, please reach out to our Customer Support. Most of the time, you may have the option to reopen your account. However, if you request a permanent closure, we will honor your decision, and reopening will not be allowed.