Privacy Policy

At 1win, we gather and manage your Personal Data when you use our Websites or Services. This data can be categorized into:

1. Information You Provide Directly: When engaging with 1 win Websites or Services, we may request Personal Data from you, such as during account registration, verification, anti-money laundering checks, or when seeking support.
2. Automatically Collected Information: We collect details like your IP address, operating system, device specifics, browser configurations, crash reports, and usage metrics. This information, collected through cookies, tracking technologies, and tools like Google Analytics, helps us enhance your experience on our Websites and Services.
3. Information from Third Parties: We may obtain Personal Data from public sources or trusted third-party partners, such as payment providers, to refine and validate the data we hold about you.

Legal Basis for Processing Personal Data

We process your Personal Data on the following legal bases:

1. Contractual Necessity: Necessary for fulfilling our agreements, such as processing transactions on our Websites.
2. Legal Compliance: Required to adhere to laws and regulations, including anti-money laundering and responsible gaming regulations in India.
3. Legitimate Interests: For our business purposes or those of third parties, including improving our Services and preventing fraud.
4. Consent: Where applicable, such as for direct marketing purposes.

Sharing Personal Data

We may share your Personal Data with:

1. Entities within our corporate group.
2. Third-Party Service Providers: Vendors assisting in our operations.
3. Regulatory Bodies: Law enforcement, regulatory bodies, and other authorities as required.
4. Affiliates or Other Entities: With your consent.

International Data Transfers

Your data may be transferred to and processed in countries outside your country, including the European Economic Area (EEA) and potentially India. We implement safeguards such as the European Commission’s Standard Contractual Clauses to protect your data during these transfers.

Data Security

We are committed to safeguarding your Personal Data through:

1. Encryption: Using TLS for data transmission and storage.
2. Access Control: Restricted access to Personal Data.
3. Network Security: Multi-layered security including firewalls and intrusion detection systems.
4. Secure Data Centers: Physical security measures and regular audits.
5. Ongoing Monitoring: Continuous monitoring of security systems and logs.

Data Retention

Data retention varies based on necessity and legal obligations. Some data can be deleted by you at any time, while other data may be retained for compliance or operational reasons. We ensure the safe deletion or anonymization of data when it is no longer needed.

Your Rights

You have the following rights regarding your Personal Data:

1. Access and Correction: Review and correct your data.
2. Data Portability: Request your data in a machine-readable format.
3. Objection: Object to processing based on legitimate interests.
4. Erasure or Restriction: Request data erasure or restriction under certain conditions.
5. Consent Withdrawal: Withdraw consent where applicable.
6. Opting Out of Direct Marketing: Opt out of direct marketing.
7. Complaints: File complaints with data protection authorities.

Exercising Your Rights

You can exercise your rights by adjusting your account settings or contacting us at [email protected]. We may require verification of your identity before processing your request.

For any concerns regarding the processing of your Personal Data, including inquiries specific to India, please reach out to us via email. We will review and respond to your inquiries promptly.